Returns & Exchanges

At Charterwells, we want you to shop with confidence, which is why we offer a 30-day return policy on all eligible retail items. If you are not completely satisfied with your purchase, simply follow our streamlined process to receive a full refund or exchange.

1

Initiate Your Request

Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects your return, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing